Refund policy

Effective date: June 10, 2026

All sales are final

Due to the perishable nature of coffee and tea, all sales are final. We do not accept returns or exchanges on any coffee or tea products.

This policy applies to all MILREY products, including single origin coffee, blends, flavored coffee, pods, and tea.

Damaged or incorrect orders

We take quality seriously. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at [your email] with:

  • Your order number

  • A photo of the item and packaging

We will review every case individually and offer an appropriate resolution, which may include a replacement or store credit.

Wrong item received

If you received an item that does not match your order, contact us within 48 hours of delivery with your order number and a photo of what you received. We'll make it right.

Order not received

If your tracking shows delivered but you have not received your order, please:

  1. Check with neighbors or a building reception.

  2. Wait 24 hours, as carriers sometimes update tracking early.

  3. Contact us at [your email] with your order number so we can investigate.

Non-refundable items

The following are non-refundable under any circumstances:

  • Opened coffee or tea products.

  • Sale items.

  • Gift cards.

Questions

If you have any questions about this policy before placing your order, contact us at help@themilrey.store and we'll be happy to help.